Cancel your subscription and get a refund
Cancel on your own in Settings. Your plan runs to the end of the period you paid for; full refund within 30 days of a first annual payment.
Cancel anytime, on your own, without talking to anyone. Your plan won't renew, and you keep full access until the end of the period you paid for.
Cancel in the app
As the owner, open Settings › “Plan & details” › “Plan and billing”
Click “Cancel plan”
To move to Starter or pause for a month or two instead, write to us and we'll set it up.Click “Confirm cancellation”
The screen shows the date your full access ends.
Changed your mind? Until that date, click “Keep my plan” and your plan renews as usual.
By email too: write to support@taseli.co.il from the owner's address.
Refunds
| Situation | What you get |
|---|---|
| Annual plan, within 30 days of the first payment | A full refund. Installments not yet charged are canceled |
| Annual plan, after 30 days | A prorated refund for the full months left, minus 10% |
| Monthly plan | It doesn't renew. No refund for part of a month |
To get a refund, write to us at support@taseli.co.il. The details are in the refund policy.
What happens after you cancel
- Until the period ends: everything works as usual. Installments already set with your card company continue, since the year was paid as one purchase.
- After that, read-only: Taseli keeps watching one account and recommending, but changes nothing.
- Your ad accounts: unchanged. Campaigns keep running as they are.
- Your data and settings are kept, so you can come back where you left off. Want them deleted? See Delete data and disconnect.
Troubleshooting
I don't see “Cancel plan”. Only the workspace owner manages payment. Ask them, or write to us from the owner's address.
I want to come back after the period ended. Choose a plan again in “Plan and billing”. Everything is waiting where you left it.