Refund Policy
Full refund within 30 days on annual plans, prorated after that. Monthly plans cancel anytime. How to request a refund.
On this page
Summary
| Plan | If you cancel | What you get back |
|---|---|---|
| Annual, within 30 days of payment | Any time in the first 30 days | A full refund of everything you paid for that annual term |
| Annual, after 30 days | Any time after day 30 | A prorated refund for the remaining full months, minus 10% |
| Monthly | Any time | No further charges; access continues until the end of the paid month |
All refunds are processed to the original payment method. This policy is part of our Terms of Service.
Annual plans
Full refund within 30 days
If you cancel an annual plan within 30 days of the payment date, we refund everything you paid for that term, including VAT. If you are paying in 12 installments, the remaining installments are canceled and the installments already charged are refunded in full. Your workspace then moves to the free plan.
After 30 days: prorated refund
After the first 30 days, you can still cancel. We refund the value of the full months remaining in your annual term, minus a deduction of 10% of that amount. A partial month that has already started is not refunded.
Worked example. You bought the annual Pro plan for ₪4,428 (before VAT) and cancel 3 months and 10 days into the term.
| Step | Calculation | Amount |
|---|---|---|
| Full months remaining | 12 months minus 4 started months | 8 months |
| Value of the remaining months | ₪4,428 × 8 ÷ 12 | ₪2,952 |
| 10% deduction | ₪2,952 × 10% | ₪295.20 |
| Refund (before VAT) | ₪2,952 minus ₪295.20 | ₪2,656.80 |
VAT is refunded in the same proportion.
If you pay in installments
The amount due is calculated exactly as if you had paid in one payment. Remaining installments are canceled, installments already paid are credited against what you owe for the months used, and the difference is refunded to you. If the installments paid do not yet cover the months used plus the deduction, only the difference is charged, and we show you the amount before you confirm.
Renewals
The same rules apply to every annual renewal, counted from the renewal payment date. We remind you between 60 and 30 days before each annual renewal, so you have time to decide.
Monthly plans
Monthly plans can be canceled at any time. You will not be charged again, and you keep access until the end of the month you already paid for. Monthly payments are not refunded for partial months, except as required by law (see "Your statutory rights" below).
AI credit packs
Additional AI credit packs are one-time purchases. Unused packs can be refunded within 14 days of purchase. Credits that have been used are not refundable. Monthly credits included in your plan have no cash value.
Your statutory rights
In addition to this policy, and even though Taseli is sold to businesses, we apply the cancellation rights of the Israeli Consumer Protection Law, 5741-1981, for distance transactions: you may cancel within 14 days of the transaction, and any cancellation fee will not exceed 5% of the transaction price or ₪100, whichever is lower. Where this policy gives you more, this policy applies.
Customers outside Israel (Paddle)
If you bought through Paddle, Paddle is the merchant of record and issues your refund. The same policy applies; Paddle's buyer terms may also give you rights. You can request the refund from us or from Paddle.
Exceptions
We may refuse a refund where there is evidence of abuse: for example, repeated sign-ups to obtain repeated refunds, or a workspace that filed a chargeback. A workspace suspended for a serious breach of the Terms is handled under the Terms.
How to request a refund
- In the app: Settings, Billing, Request refund. Within the first 30 days, the refund is processed immediately; after that, the app shows the exact amount before you confirm.
- By email: support@taseli.co.il, from the email address on your account, with your workspace name.
- By WhatsApp: the number on the contact page.
- By voicemail: +972-3-000-0000 (cancellations and legal notices only).
We confirm every request in writing. Refunds are issued within 14 days of confirmation; your card issuer may take a few more business days to show the credit.
Contact
Go-Top Marketing and Media Ltd, company number 51-XXXXXXX, Israel. Questions: support@taseli.co.il. Legal notices: legal@taseli.co.il.