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Alert channels: WhatsApp and email

Link WhatsApp, pick a daily summary, and see what arrives right away, what waits for the morning and what stays in the app.

Updated 2 min readMarkdown
On this page
  1. Link WhatsApp
  2. What arrives, and when
  3. Troubleshooting

Taseli sends what needs you on WhatsApp or by email: decisions to approve with a button, problems that cost money, and what was done. Everything else waits in the app.

  1. Settings › “Notifications” › “Link WhatsApp”

  2. “Open WhatsApp and send”

    One message from your phone, with a one-time code valid for 15 minutes. On a computer, scan the QR code with your phone. That's how we know the number is yours.
  3. Check it

    “Test message” sends you one right away.
  4. Pick a daily summary

    Morning (8:00), evening (19:00) or none.

More on testing, pausing and changing the number: Link your WhatsApp. Until WhatsApp is available to you, the same messages come by email. Taseli never sends the same message on both channels.

What arrives, and when

WhatWhere
A decision waiting for youWhatsApp with buttons, or email
An urgent or important problemWhatsApp or email, right away
Done, undone or failedWhatsApp or email
Small notes and good newsIn the daily summary
Information onlyOnly in the app
  • Quiet hours: 22:00–08:00 in your time zone, unless you change them or turn them off (Settings › “Notifications”, or quick settings). Everything waits for the morning, except a critical problem, which comes by email right away.
  • Up to 3 decisions a day per person. The rest wait in the app and are counted in the summary.
  • An alert closes by itself when the problem is gone.
  • Who gets them: owners, admins and managers, plus a client's approver for that client's accounts.

Troubleshooting

No WhatsApp messages. Check that the number is linked in Settings, that it isn't quiet hours, and that you didn't send "stop". To resume, send "start". When WhatsApp isn't available, the message comes by email.

A decision didn't arrive. You probably had 3 already today. It's waiting in the app.

A WhatsApp button doesn't work. Buttons work only from the number you linked, once, for 7 days. After that, open the decision in the app.