Cancel your subscription and get a refund

You can cancel any time, without talking to anyone. It takes effect within 3 business days, and you always get a written confirmation with the date your access ends.

Cancel in the app

Open billing as the owner
Go to /app/[ws]/settings/billing.
Click “Cancel”
You may see one optional offer to pause for 1–2 months or move to a smaller plan; “Confirm cancellation” is always visible.
Click “Confirm cancellation”
You get a written confirmation with your end date, and one optional question about why you left.

Other ways: write by email or WhatsApp that you want to cancel, or leave a message on the voicemail number on the contact page. You get a written confirmation either way.

Refunds

Situation	What you get
Annual plan, within 30 days of payment	A full refund. Click "Request refund" on the billing screen; the workspace moves to the free plan
Annual plan, after 30 days	A prorated refund for the remaining full months, minus 10%. The amount is shown before you confirm
Any purchase, within 14 days	Cancellation under distance-selling rules, with a fee of at most 5% or ₪100, whichever is lower

The refund status changes only after the payment provider confirms it.

After you cancel

Annual plan: canceling renewal keeps paid access to the end of the term you paid for, even with installments.
Your ad accounts: nothing changes. Campaigns keep running as they are.
Taseli stops once access ends: no alerts, no monitoring, no automatic restores, no quiet-window pauses.
Your data is kept for 90 days, then deleted. Export it first from Settings › “Privacy” if you need it.

Troubleshooting

I don't see “Cancel”. Only the owner manages billing. Ask the owner, or cancel by email or WhatsApp from the owner's address or number.

I changed my mind. Within the 90 days your data is kept, choose a plan again on the billing screen and reconnect if needed.